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Support Area
We want your experience with our application be a success. To help you, we have set up a comprehensive support system. We provide one of the most unique and effective service departments in the software development and hosting industry. In today's highly technical society, clients demand more personal attention than ever. Web Host Utilities does its best to ensure you have all the support you need.
Online Support Options
All New Interactive Flash Tutorials: (Coming Soon !)
The new interactive tutorials provide customers with intuitive and easy to follow directions, significantly reduce the number of support tickets for routine tasks, allow our clients to actually see how things are done rather than trying to figure it out from reading, show our clients that we are constantly looking for newer and better ways to enhance our support system.
Searchable FAQ Database:
(Frequently Asked Questions): Our Searchable FAQ Database answers most of the more common questions we receive regarding our prodcuts and services.
HelpDesk (Open a Support Ticket):
If you are still having problems, your problem is not covered in the Interactive Flash Tutorials or Searchable FAQ then visit the HelpDesk and create a support 'ticket'.
Bug Tracker:
If you've encountered what you think is a bug in any of our modules, please click here to submit a Bug Tracking report. You will need to include your email address, licensed domain name, and the details of your bug. Our development team will investigate the submission and take the appropriate actions.
Suggestions and Feedback :
We value our clients and suggestions and feedback regarding our product line. Click here to submit your opinion for our review.
Billing System:
To view your invoices, update your contact information and billing information, and more, please visit our Secure Billing System.
License System:
To view your license informationn, and more, please visit our Licensing System.
Phone Support:
We do not currently offer phone support. We have found that our online ticket support system, interactive Flash tutorials, searchable FAQ database, and other online support options allow us to track problems, help more customers, and reply faster than traditional phone support. Tech support over the phone takes longer and ties up more of our resources. In this way, we are better able to be of assistance by making absolutely certain that your needs are addressed. This also insures that issues continue to be handled efficiently and with no loss of information or there being any gap between you and all of us as a team.
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